Billing & Plans Guide
Everything you need to know about helpNINJA subscription plans, billing, usage limits, and managing your account.
Subscription Overview
helpNINJA offers flexible subscription plans designed to grow with your business. All plans include core AI-powered chat functionality, with higher tiers providing increased message limits, advanced features, and priority support.
Plan Comparison
| Feature | Starter | Professional | Agency | Enterprise |
|---|---|---|---|---|
| Monthly Messages | 1,000 | 10,000 | 100,000 | Unlimited |
| Team Members | 2 | 10 | 50 | Unlimited |
| Websites | 1 | 5 | 25 | Unlimited |
| Knowledge Base Storage | 100 MB | 1 GB | 10 GB | Unlimited |
| Integrations | Basic | All Available | All + Custom | All + Custom + API |
| Analytics | Basic | Advanced | Advanced + Export | Custom Dashboards |
| Support | Email + Chat | Priority Support | Dedicated Success Manager | |
| SLA | None | 99.5% | 99.9% | 99.99% |
Understanding Usage & Limits
What Counts as a Message?
- Customer messages: Each user question/input
- AI responses: Each AI-generated reply
- Escalated conversations: Messages in escalated chats
- API calls: Programmatic message submissions
Monitoring Your Usage
- Dashboard overview: Real-time usage display
- Usage alerts: Notifications at 80% and 100%
- Historical data: Monthly usage trends
- Projection tools: Estimate end-of-month usage
Usage Reset & Billing Cycles
Monthly Reset
Message limits reset on your billing date each month. Unused messages do not roll over.
Upgrade Timing
Plan upgrades take effect immediately with prorated billing. New limits apply right away.
Overage Handling
If you exceed limits, service continues but overage charges may apply. Consider upgrading.
Billing Management
Payment Methods
- Credit and debit cards (Visa, Mastercard, Amex)
- PayPal for international customers
- Bank transfers for Enterprise accounts
- Automatic payment processing via Stripe
- Secure PCI-compliant payment handling
Billing Features
- Automatic monthly billing
- Detailed usage breakdowns
- Invoice history and downloads
- Tax calculations and receipts
- Billing alerts and notifications
Managing Your Subscription
Upgrading Your Plan
- Navigate to Dashboard → Billing & Plans
- Click "Upgrade Plan" or "Change Plan"
- Review plan options and select your desired tier
- Confirm billing changes and prorated amounts
- Update payment method if needed
- Complete the upgrade process
Downgrading Your Plan
- Consider your current usage and future needs
- Review what features you'll lose with the downgrade
- Navigate to billing settings in your dashboard
- Select a lower-tier plan
- Confirm the change will take effect at your next billing cycle
- Receive confirmation of the scheduled downgrade
Enterprise Features
Enterprise plans offer advanced features, custom integrations, and dedicated support for large organizations.
Advanced Security
- Single Sign-On (SSO) integration
- Custom data retention policies
- SOC 2 Type II compliance
- Dedicated infrastructure
- Advanced audit logging
Custom Development
- Custom integration development
- API access and webhooks
- White-label solutions
- Custom AI model training
- Dedicated development resources
👨 Dedicated Support
- Dedicated customer success manager
- Priority technical support
- Regular strategy reviews
- Custom training and onboarding
- 24/7 emergency support
Interested in Enterprise?
Contact our sales team to discuss custom pricing and features tailored to your organization's needs.
❓ Billing FAQ
Yes! You can upgrade your plan immediately with prorated billing. Downgrades typically take effect at the end of your current billing cycle to ensure uninterrupted service.
Your service will continue to work, but you may incur overage charges. We recommend upgrading to a higher plan if you consistently exceed limits.
- Overage rates: $0.05 per additional message
- You'll receive warnings at 80% and 100% usage
- Overages appear on your next monthly invoice
Yes! All new accounts include a 14-day free trial with full access to Professional plan features. No credit card required to start your trial.
Yes, you can cancel your subscription at any time. Your service will continue until the end of your current billing period.
- No cancellation fees or penalties
- Export your data before cancellation
- Reactivate anytime with the same account
- Conversation history preserved for 90 days
Yes! Annual billing offers a 20% discount compared to monthly billing. You can switch to annual billing in your dashboard billing settings.
- All major credit cards (Visa, Mastercard, American Express, Discover)
- PayPal for international customers
- Bank transfers for Enterprise accounts
- All payments processed securely through Stripe
We offer a 30-day money-back guarantee for new customers. For existing customers, refunds are considered on a case-by-case basis. Contact our support team to discuss your situation.
Account Management
Usage Analytics
Track your usage patterns and optimize your plan selection with detailed analytics.
- Daily and monthly usage trends
- Peak usage time analysis
- Feature utilization reports
- Cost optimization recommendations
Billing Alerts
Stay informed about your usage and billing with customizable notifications.
- Usage threshold warnings
- Billing reminder notifications
- Payment failure alerts
- Plan recommendation notifications